A Delta flight attendant prevented a Georgia doctor from singing the national anthem in honor of a fallen soldier whose body was being carried on the flight, according to a video by the doctor that has been making the rounds on Facebook.
Delta Air Lines said in a statement sent to The Times on Tuesday that it had contacted the passenger and was looking into what happened. The airline said it did not have a policy regarding the singing of the national anthem on its planes.
The passenger, Dr. Pamela Gaudry, an obstetrician from Savannah, Ga., made the video directly after the flight landed in Atlanta, saying she hoped that it would attract attention and even reach President Trump.
Dr. Gaudry, who said she was the wife of a Navy captain who died in the line of duty, said in the video that not singing was “the most uncourageous thing” she had done in her life.
“I’m humiliated by my lack of courage to sing the national anthem in my own country, on American soil, with a deceased soldier on the plane,” she said in the video.
But the doctor did receive her second wish, as the video was viewed more than a million times on Facebook and picked up by news outlets around the country. Dr. Gaudry did not immediately return phone messages requesting an interview Tuesday morning.
The attention her video received underscored the ongoing controversy around the national anthem following Mr. Trump’s repeated criticism of N.F.L. players who have knelt during performances to call attention to police violence against black people.
“The ceremony is somber and dignified,” said a Delta blog post from 2016, describing the tribute. “The coffin is pulled from the aircraft, while flags from all five military branches are displayed behind a military escort.”
Dr. Gaudry said that the plane’s captain had announced that the flight from Philadelphia was carrying a fallen soldier, Army Staff Sgt. Dustin M. Wright, 29, who was one of three soldiers killed in an ambush in Niger earlier this month. A fourth soldier was later found dead.
The captain asked that the other passengers remain seated while the coffin, which had been accompanied by another soldier on the flight, was taken off the plane by an honor guard.
Dr. Gaudry said that she had been inspired to sing “The Star-Spangled Banner” as the soldier left the plane and the coffin was carried out. She asked other passengers to do the same, and some agreed, she said.
As the plane started to descend, she said on the video that a flight attendant told her that it was against company policy to proceed with the singing.
A second announcement was made, asking that passengers be quiet as the soldier left the plane to accompany the coffin, Dr. Gaudry said. The announcement did not mention that singing the national anthem was against company policy.
“We all sat in silence as the honor guard took the soldier off the plane,” Dr. Gaudry said.
Dr. Gaudry told Fox News that Delta had called her to apologize and that Sergeant Wright’s family had also called, to thank her.